Networked Computer Maintenance (NCM) specializes in providing on-site printer plotter and scanner maintenance and support services.
NCM is seeking to bridge the gap between the large national maintenance and support companies and the small local companies who offer a comparatively restricted service. NCM has noted that many established computer dealers are now focusing on providing software and hardware products and have withdrawn from offering on-site maintenance services. NCM sees this as a major growth opportunity and its initial meetings and discussions with dealers have been very positive and encouraging.
Many UK businesses have tried to rely on manufacturer warranty but found this wanting as they have become more dependent on their computer systems, particularly relating to servers and networks. Because NCM will cover all the equipment on-site, irrespective of manufacturer, at a competitive price, it is finding many companies receptive to its potential service offerings.
NCM has very experienced management, familiar with the UK computer maintenance market, and a sister company, NCSS Australia, that is already very successful in this market area and looking for a foothold in the UK. NCSS Australia has developed industry leading help desk and call management software, Catalyst, a completely integrated system that is also being used by NCM
Recently we have merged with another Midlands based service company, which gives us not only additional engineers and contracts, but services that we previously did not offer.
We already have an extensive range of spares and loan machines and our policy is to invest between 10-15% of a contract, up front, on spares committed to that specific contract. Critical spares are held by the engineers in the regions to minimize the downtime of the equipment to be repaired.
Catalyst enables NCM to provide customers with regular summaries of all calls logged, status, response times, fix times, parts used etc; as required, right down to every individual action taken, by whom and when. The system is totally flexible and customers can have as much, or as little detail as they require in report, tabular and/or graphical form. The latest update will enable much of this information to be available over the Internet and the next stage will allow on-line call logging and contract interrogation with validated and protected access.
- Full on-site maintenance including all parts and labor
- All Manufactures covered
- Flexible contract options including quarterly payments
- FREE maintenance quotations and site surveys
- Competitive prices for all services
- New products
- Computer on-site or workshop upgrade service
- Coverage available throughout the UK mainland & Northern Ireland
- Tailored contract response times including 4+4, 8+8 etc
- Time & materials on-site repairs available ad-hoc or by regular appointment
- Full workshop 4th party repair facilities available ad-hoc or by contract
- Technical support from CNE, ASE, MSCE MCNE qualified personnel